Reference

Legal terms that protect your account

Clear legal terms, account checks, and payment records sit in one place so you know how cinacipit handles your profile before you open an account.

Account termsCookie choicesDANA recordsQRIS receipts

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Where our legal terms apply

cinacipit Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal terms explain the account relationship between you and us, including registration checks, wallet records, privacy handling, and dispute contact routes. We apply these terms to activity inside your account, including records created through DANA, OVO, GoPay, and QRIS. Your access may depend on your

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location, device, identity checks, and local law, and we may pause account activity when a verification step is incomplete. We keep legal language direct because you should know what data we collect, why a payment receipt may be checked, and how to ask us to correct
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a record before you continue.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach us about legal questions

Legal questions need a clear path, not a search across several pages. We handle account-term questions through live chat, email, and the logged-in message centre so…

DATA CARE

How we handle your legal records

Your legal record is wider than a wallet entry. It can include registration data, login device details, cookie choices, game-category logs such as Sic Bo or Crash Games, and payment proof linked…

Registration data

We collect the account details you submit during registration, such as username, mobile number, and security fields. Those records help us confirm that legal requests come from you, not from another person using your device.

Payment records

DANA, OVO, GoPay, and QRIS entries are stored as account records so deposits, withdrawals, and receipt checks can be matched. We do not ask for wallet passwords, PINs, or private app login details.

Cookie choices

Cookies help us remember login state, language preference, and basic fraud checks. You can clear them in your browser settings, though a fresh login may be required when the device no longer carries our session cookie.

Account security

We may require a password reset or extra account check when a login pattern changes suddenly. The legal purpose is to protect account access and keep wallet actions tied to the registered profile.

Retention periods

We keep account and transaction records only for operational, legal, dispute, and audit needs. When a record is no longer required for those reasons, we aim to remove or anonymise it through our internal process.

Correction requests

If your mobile number, name detail, or payment reference is wrong, contact us through live chat or the message centre. We may ask for a screenshot or login confirmation before changing legal account records.

Legal answers before you join

These questions cover the legal points we hear before account opening and after the first wallet record appears. They explain what we collect, how you can reach us, why we may check a payment proof, and what happens if local law affects access. For account-specific answers, contact us after login so we can match your request to the correct profile.

Your account is covered by our terms, privacy handling, cookie use, and transaction-record rules. Access and eligibility depend on local law and are available only where local law permits.

We collect the details you provide, including username, mobile number, password field, and security checks. We use them to create your profile, verify requests, and connect account activity to the correct legal record.

We keep payment records so wallet entries can be matched to your account, receipts can be checked, and disputes can be answered. We never need your wallet PIN, app password, or private login code.

Use live chat or the logged-in message centre and tell us which record needs a change. We may request your username, registered mobile number, and proof connected to the record before we update it.

Yes, you can ask through the message centre after login. We will review the request, confirm that it comes from the account holder, and share available records where local law and account security allow.

If local law affects access, we may limit account activity, request more checks, or block access from a location. We explain the next step through chat or message centre when your account is affected.

Our support team receives privacy and cookie questions daily from 09:00 to 23:00 WIB. If the request needs legal handling, it is moved to the correct contact path and answered in writing.

Legal terms that protect your account

Reach us about legal questions

How we handle your legal records

Registration data

Payment records

Cookie choices

Account security

Retention periods

Correction requests

Legal answers before you join

01 What legal terms apply when I open an account?

02 What data do you collect during registration?

03 Why do you keep DANA, OVO, GoPay, or QRIS records?

04 How can I ask for a legal record change?

05 Can I request a copy of my account records?

06 What happens if my access is restricted by local law?

07 Who answers privacy or cookie questions?

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