Reference

Privacy Policy for Indonesian Accounts

We set out exactly what we collect, why we keep it, and when it is removed, so you can open an account with clear expectations from the first…

Account dataCookie settingsDANA / OVO / GoPay / QRISLocal-law access

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How We Handle Data And Consent

cinacipit Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy starts from a simple rule: we only use the data needed to run your account, confirm payments, and keep access secure. If a form needs consent, we show the reason before you submit it, and you can review cookie settings in the same session.

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That can include contact details, device type, login time, and the transfer reference attached to DANA, OVO, GoPay, or QRIS. We also keep cookie settings tied to the browser you use, so when you switch between mobile and desktop, the next session still matches the same
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record. When you ask for changes, we check the request against the account record and any retention duty that still applies. If a rule differs by country, local law controls, and access is available only where local law permits. We may keep a short audit trail
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for dispute handling, fraud checks, and record matching, then remove or mask data when it is no longer needed. If you want a field explained, our support team can point to the exact reason it sits in the file.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where To Send Privacy Requests

When you want to ask about access, correction, or deletion, we keep the path simple: send one message, tell us the account email, and name the…

ACCOUNT SAFETY

How We Protect Account Data

We treat privacy as part of account handling, not a separate form. Device signals, login time, and browser type help us spot unusual access, while cookie settings stay under your control on…

Data We Keep

We keep the data needed to run your account, match deposits, and handle support cases. That usually means your contact details, device signals, and payment reference codes, not extra profile fields.

Cookie Control

Cookies help us remember your session and language choice on the browser or app you use. You can clear them anytime in device settings, and the next login will build a fresh session.

Account Security

We use login checks, session timeouts, and mismatch alerts when access looks unusual. If a password change or device switch is needed, we ask for a fresh verification step before the record updates.

Retention Window

We keep records only as long as we need them for account handling, dispute checks, or legal duties. When that window closes, we delete, mask, or archive the field instead of leaving it live.

Who To Contact

For any privacy request, send the account email and the exact field you want checked. Our privacy desk reviews the same channel you used, so you do not have to repeat the story.

Request Changes

If your details change, use the account form or support chat to submit the correction. We confirm the request against the current record before we edit contact data, payment tags, or device flags.

Privacy Questions We Answer

These are the questions we hear most when you want to check what we store, how long we keep it, and how to change it. If your request touches DANA, OVO, GoPay, or QRIS references, we match the request to the account record before we edit anything. Use the same account email you used to open the profile, then contact the privacy desk through chat or email during support hours.

We collect the contact details you enter, basic device signals, and the payment reference needed to match a DANA, OVO, GoPay, or QRIS transfer. We do not ask for extra fields without a clear account reason.

Cookies keep your session stable, remember your language choice, and help us detect unusual access. If you clear them in your browser, the next visit starts a fresh session with the same account record.

We keep data only while it is needed for account handling, dispute checks, fraud review, or a legal duty. After that window, we delete, mask, or archive the field instead of keeping it active.

Yes. Send the account email, name the field you want changed, and tell us whether you want a correction or a deletion request. We confirm the record before we make any change.

Only the support staff who need it for the case can see it. We route requests through the privacy desk, keep the thread inside our account system, and avoid sharing it outside the team.

Yes. If access or eligibility is restricted in your area, we follow local law and make the service available only where local law permits. That rule also applies to data requests.

Use live chat or email during our 09:00-23:00 WIB support window. Include your account email and a short line about the data field, so we can verify and route it quickly.

Privacy Policy for Indonesian Accounts

Where To Send Privacy Requests

How We Protect Account Data

Data We Keep

Cookie Control

Account Security

Retention Window

Who To Contact

Request Changes

Privacy Questions We Answer

01 What data do you collect when I open an account?

02 Why do you use cookies on my device?

03 How long do you keep my data?

04 Can I ask for correction or deletion?

05 Who can see my privacy request?

06 Does local law affect my access?

07 How do I contact you about privacy?

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